Summary

IT Intern will support monitor and maintain computer systems and networks. Installs and configures computer systems, VOIP, and mobile phones. Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face.

Essential Duties & Responsibilities

  • Monitoring and maintaining computer systems and networks;
  • Talking staff/clients through a series of actions, either face to face or over the telephone;
  • Troubleshooting system/network problems
  • Diagnosing and solving hardware/software faults;
  • Replacing parts as required;
  • Providing support, including procedural, documentation;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Running network applications to support systems and users;
  • Supporting new applications;
  • Setting up new users;
  • Responding within agreed time limits to support calls
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritizing and managing several open cases at one time;
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.
  • Support systems (see systems listed below under ‘Qualifications’)
  • Documentation of IT and business processes
  • Obtaining quotes from vendors and reporting results to support Specialist.

Other Duties

Must be able to work 10-30 hours per week

Qualifications

Must be professional, with good analyzing, and problem solving skills. The intern must demonstrate a high level of proficiency using the entire Microsoft Family Suites and strong verbal and written communication skills.

ERP experience, Web Development (HTML5/CSS) preferred but not required. Fluency in in Mandarin a plus.

Experience in the systems listed below is a plus:

  1. ERP Infrastructure- Epicor (collet 2000- Mange 2000/ROI0, Encomium Data Interchange (EDI) GXS9 Trusted Link for window, liason/Nubridges, MAD consulting
  2. Engineering- Altair Hyperworks, AND ebusiness9Teamcenter, CATIA, Theorem0, CDAdapco (StarCCM+), Hawkridge System (solidworks), HBM ncode, key to Metals (Total Materia), KULI, National Instrucments (LAB View), Penguin Computing
  3. Quality Operations- Customer Driven Systems (AutoDCP), Hexagon Metrology (PCDMIS), Infinity QS (proficient SPC
  4. Business Operations- Cisco WebEx, FAX lines, Google Appls for work, Microsoft Office, network printers/copiers/scanners, security Alarms, software Security Solutions Web filtering, Syntech (off-site Backup), Verizon Wireless, VOIP.

Supervisory Responsibilities

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

To apply for this position, please email your resume to [email protected]